![]() But our system won't let two tickets with the same email address open at the same time in order to improve our efficiency of dealing with the requests. But could you please kindly give us a chance to explain the issues? If you can’t submit a refund request, we would like to clarify that submitting a refund request will submit a new ticket. We sincerely apologize that our software and service made you disappointed. Best regards, Your iMobie Teamĭear Customer, Thanks for your review but we are sorry for the inconvenience. Thanks for your kind understanding and feedback in advance. Considering this issue, would you please kindly contact our support team again to get the help? We believe that they can solve this issue soon. ![]() However, sometimes the arrival of this registration e-mail could be delayed because of Internet issue, email spam settings and email typo, etc. Generally, once an order has been placed successfully, the purchased platform will automatically send an email with activation code & download link within minutes. It would be appreciated for your kind understanding in advance. We really hope that you and your family are doing well during this hard time. We will give priority to the purchase user's emails. But could you please kindly give us a chance to explain this issue? There are more than 1200 emails pending. ![]() We sincerely apologize for the late reply. Dear W.F., Thanks for your review but we are sorry for the inconvenience.
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